Troubleshooting Tips

  • General

    • Reboot the computer. This clears up many problems.
    • Check that all electrical cords, computer, and network cables are securely plugged in.
    • Write down any error messages, word for word to input into the Helpdesk ticket system as applicable.
    • Be as specific as possible when describing a problem. Tell us what you have already done to solve the problem.
    • Check the power strip if there is one.


    • Check that the correct printer is chosen (File/Print).
    • Check that the printer is turned on and that the cables are connected at both the printer and the hub.
    • Try printing from a different software application to see if the problem is specific to one application.
    • Turn the printer off. Reboot the computer and then turn the printer on again. Try to print. (This usually works when the printer prints “garbled text” pages.)


    • Click once on the speaker icon in the bottom right of the monitor screen. Verify that “Mute” is not selected.
    • Check the plugs going into the computer and into the speakers.
    • Check that there is power to the speakers, that speakers are on, and that the volume is up.


    • Check the network cable. If necessary, replace the cable with a known working cable from another computer.
    • Try a well-known site (example: Maybe the site you were trying to reach is down.
    • If your computer network cable plugs into a blue Netgear box, reset by unplugging the box’s power cable and plugging it back in.
    • If you are unable to print or connect to network resources, reboot and make sure Workstation only is not selected.

    Program Freezes

    • Hold down the Ctrl key and Alt key then tap the Delete key. On the Applications tab in the dialog box that comes up, see if the application you are working in says (not responding). If this is the case, click on the line to highlight it and select END TASK. You may see another box saying the application isn’t responding. Click on END TASK.
    • Reboot

    If the problem still exists, create a Helpdesk ticket.